Frequently asked questions
Clear answers on design, the Lab, rewards and your order.
What can you design for?
We create custom packaging, branding and artwork for bags, jars, boxes, pre-rolls, concentrate packaging, business cards, lighter wraps, stickers and clothing graphics. Choose the service that matches your project, or send us the details for a quote.
What is the difference between custom and premade design?
Custom services create artwork around your brief. Premades use existing artwork, customised with your branding and product information. Premade packages contain the number of designs shown in the listing; they do not include completely new illustrations.
What does a premade include?
Bag premades include front and back artwork; jar premades include side and top artwork. Send your logos, wording, warnings, symbols and printer template. Printers and resellers can also order blank versions without client branding. The original artwork and layout are retained.
What can I do in the Lab?
Preview and customise supported designs in 3D, then review the design price before checkout. The purchased printable design is supplied as a PDF. Physical printing and specialist effects are separate; Print Champs is our main print partner and recommended option for production setup and finishing. You’re welcome to use your own printer — we respect your existing relationships, and there’s no obligation to choose Print Champs. In the Lab, select My own printer to prepare an email or Instagram brief for them.
What do you need from me?
Send your brief, colours, references, logos and product information, plus any warnings or symbols you need included. Supply your printer’s correct dimensions or template. High-quality vector files or transparent PNGs help us prepare a clean result.
How long will my artwork take?
We aim for 3–7 working days after payment and confirmation of a complete brief. Larger or more detailed projects may take longer. Tell us about a deadline before ordering so we can confirm availability.
Where can I see your work or send a brief?
Visit Portfolio to see examples of our work. Use the Design Form to send your project brief, references and requirements, or Contact us if you need help choosing a service or want a quote.
What happens after I order?
Your project joins the queue when payment and the information needed to begin are received. We share previews and feedback through your agreed contact channel. After approval, we prepare your final files and send them directly to you, with a Dropbox backup where applicable. Download and keep your own copy too.
Are printing and adverts included?
Design services supply digital artwork. Physical printing, manufacturing, specialist finishes and adverts are separate unless the individual listing expressly says otherwise. Contact us for a quote before adding these to your project.
How many changes can I request?
Included revisions are stated in your chosen product or package. For extra changes or changes after approval, choose the appropriate Design Revisions service. A new concept or substantial rework may need a separate quote. We agree any additional charge before carrying out that work.
Are payments refundable?
Because the work is custom, payments are non-refundable once the design process has begun. We work with you throughout the project before you give final approval.
Where can I see my rewards and subscription benefits?
Sign in and open My Account or Rewards to see your coin balance, tier and available benefits. Open Subscribe to compare the currently available plans, and check the price, billing period and included benefits before you buy.
Where are Rooms and clothing?
Choose Rooms in the website menu to open the collection area. Clothing opens the separate Maziak Clothing store. Check the page or store for its currently available options and order details.
How do I get help or pay an invoice?
Use Contact for project questions, or Pay an invoice for an agreed balance. Include your order number or project reference when you get in touch. For artwork updates, provide your mobile number with country code and your preferred contact channel.